Information Technology - Help Desk Support - Phone / Email Support
Position will work EVENING / AM SHIFT - 100% Remote. Shift: Thurs-Sat 1am-2pm Central time
Level 1 / 2 Support - Associate Level
Must have experience
- Active Directory
- Bilingual - Fluent in Spanish
- Empathy working with end users and troubleshooting errors/breaks
- Level 1/2 Support experience of 2+ years
- Ticketing System experience - ServiceNow preferred
- CompTIA preferred
- Working knowledge of Windows/Windows Server OS
- Working knowledge of Linux/Unix OS
- Experience with Network Troubleshooting
- Experience providing Technical Support via Telephony
- Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
- Understanding of application/database relationships including basic knowledge of SQL (Structured Query Language) to interact with the database.
PLUS Skills:
Working knowledge of Server Virtualization including VMWare/ESXi
Working knowledge of McAfee Security Suite
Comptia A+ cert, Comptia Security +
